Shipping Policy

At Laxer, we believe great products should come with a smooth, transparent, and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders so you always know what to expect. From careful packaging to timely delivery, every order is handled with attention and care.

Order Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Processing times may be slightly extended during high-demand periods, holidays, or promotional events.

  • If a delay occurs, customers will be notified via email.

Shipping Time

Standard Shipping (Free):

  • Orders are usually delivered within 2–5 business days after processing.

  • Once your order is shipped, a tracking number will be sent via email.

  • Tracking information may take up to 24 hours to become active.

Shipping Method

  • All items are securely packed using protective materials to help prevent damage during transit.

  • We partner with trusted third-party shipping carriers to ensure safe and timely delivery.

  • Delivery times may vary slightly based on location, carrier operations, or external factors beyond our control.

Damaged or Lost Items

Your satisfaction is important to us. If there is an issue with your delivery, we are here to help.

Damaged Items

  • If your order arrives damaged, please contact us within 48 hours of delivery.

  • Email us at support@laxer.shop or call +1 785-332-2141.

  • Include clear photos of the damaged item and original packaging.

  • After review, we will offer a replacement or refund, depending on the situation.

Lost Shipments

  • If tracking shows your order as “delivered” but you have not received it, notify us within 5 business days.

  • We will investigate the issue with the shipping carrier.

  • If the shipment is confirmed lost, a replacement or refund will be provided.

Shipping Coverage & Fees

  • Free Standard Shipping is available on all orders within the United States.

  • Expedited shipping options may be available at checkout for an additional cost, where applicable.

Contact Information

If you have any questions regarding shipping, please contact us:

📧 Email: support@laxer.shop
📞 Phone: +1 785-332-2141