Shipping Policy

Website: https://skilk.shop/

At Skilk, we are committed to providing a smooth, transparent, and reliable shipping experience. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email immediately after placing your order.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

If we experience a high volume of orders or unexpected delays, processing times may be extended. In such cases, we will notify you via email.

2. Shipping Time & Delivery Estimates

After processing, estimated delivery time is:

  • Standard Shipping (United States): 2–5 business days

  • Total estimated delivery time: 3–7 business days (Processing + Shipping)

Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or other unforeseen circumstances.

3. Shipping Rates

  • We offer Free Standard Shipping on all eligible orders within the United States.

  • If expedited shipping becomes available, additional charges will be clearly displayed at checkout before payment.

There are no hidden fees.

4. Shipping Carriers

We ship orders through trusted carriers such as:

  • USPS

  • UPS

  • FedEx

Carrier selection depends on destination, package size, and logistics availability.

5. Order Tracking

Once your order has shipped, you will receive an email containing:

  • Tracking number

  • Carrier information

  • Estimated delivery date

You can track your shipment directly through the carrier’s official website.

If you do not receive tracking details within 3 business days, please contact our support team.

6. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

  • We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

  • If a package is returned to us due to incorrect address information, the customer may be responsible for re-shipping fees.

Please double-check your address before completing your purchase.

7. Delayed or Lost Packages

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Carrier issues

  • Severe weather

  • High shipping volumes

  • Public holidays

If your package appears lost or significantly delayed, please contact us at:

📧 support@skilk.shop
(Include your order number for faster assistance.)

We will work directly with the carrier to resolve the issue as quickly as possible.

8. Damaged Items During Shipping

If your item arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos of the damaged item and packaging.

We will review the case and arrange a replacement or refund according to our Return & Refund Policy.

9. International Shipping

Currently, we ship within the United States only.
If international shipping becomes available, this policy will be updated accordingly.

10. Contact Information

If you have any questions regarding shipping, please contact:

Email: support@skilk.shop
Website: https://skilk.shop/

We are here to ensure your shopping experience is safe, reliable, and satisfying.